Here are seven mistakes injury lawyers can make when settling injury claims:
- NOT DISCERNING THE NEEDS OF THE CLIENT
- NOT IDENTIFYING CRITICAL EVIDENCE
- NOT UNDERSTANDING THE MECHANISM OF INJURY
- NOT GATHERING ALL ICD MEDICAL CODES
- NOT PRESENTING AN INJURY CLAIM EARLY
- NOT CALCULATING THE RANGE OF CLAIM VALUE
- NOT EDUCATING THE INSURANCE ADJUSTER
No. 1: NOT DISCERNING THE NEEDS OF THE CLIENT
Seems simple. A lawyer should find out what his client needs, right? But often-times, lawyers mistakenly:
- delegate the initial client interview to non-lawyers
- delegate client problems to non-lawyers
From the beginning, Mike Burman listens to each client and takes action based on 25 plus years of personal injury and wrongful death case experience. Mike’s staff is highly trained, and collaborate with Mike and each other to advance the case. Mike’s case management system is constantly updated for new technologies and best practices. The Burman Law Client Portal provide a “personal touch” to every client’s case by allowing rapid access to information and documents as the case advances. Client phone calls, emails, text messages and portal messages are addressed promptly to give real-world solutions.
No. 2: NOT IDENTIFYING CRITICAL EVIDENCE
Many lawyers fail to recognize that technology has radically altered the collection of evidence. Closed circuit TV, satellite imaging, social media platforms, camera drones and internet databases provide unprecedented amounts of information and documentation. Because Mike Burman is an experienced personal injury lawyer in charge at the beginning of every injury case, Burman Law preserves and protects critical evidence early in the case, for a strong foundation later in the case. Burman Law is a self-funding law firm and does not rely on outside financial sources to pay case expenses. If a case requires increased financial support, the case gets that support.
No. 3: NOT UNDERSTANDING THE MECHANISM OF INJURY
To understand the mechanism of injury, Burman Law examines how the injury is caused by trauma to the human body. High school anatomy and physics teaches the body is composed of parts, some of which are fixed and some of which are mobile. Stress produces strain. Strain is a measure of of how much the human body deforms as a result of stress caused by trauma.
Many lawyers do not examine the mechanism of injury. At Burman Law, we work with experts to determine exactly which parts of the human body were affected by the traumatic mechanism of injury. Understanding this aspect of the case helps predict the present and future affects of injury. Many lawyers over-look this aspect of a case, especially in the area of permanent impairment of bodily function. Burman Law works with medical doctors to organize important mechanism of injury considerations for the particular case. With well organized reports from the doctor and other experts, the value of an injury claim increases.
No. 4: NOT GATHERING ALL ICD MEDICAL CODES
ICD medical codes are used in clinical care and research to define medical conditions, study patterns, manage health care, monitor outcomes and allocate financial resources. Insurance companies use ICD medical codes to value cases, but most injury lawyers do not, and this creates a major “disconnect” between the lawyer representing an injured client and the adjuster representing an insurance company evaluating a claim based on ICD medical codes. If the injury lawyer does not provide these ICD medical codes, the insurance adjuster is not going to ask for them, or go out and gather them. That is why insurance adjusters always say, “Based on the information you have given me, this is the offer of settlement.”
Examine any medical bill and it contains medical codes. These medical codes determine how much is paid on the bill. Insurance companies use these codes to pay medical bills, so it makes sense that insurance companies use these codes to pay injury claims. Burman Law gathers all ICD medical codes to prepare a settlement demand that provides everything needed for a full and complete evaluation by the insurance adjuster.
In many cases, proper ICD medical coding will increase the value of an injury claim by 100% or more.
No. 5: NOT PRESENTING AN INJURY CLAIM EARLY ENOUGH
Every case goes through phases. The first phase – the acute trauma phase – begins when the injury occurs. In the acute trauma phase, the patient is rushed to the Emergency Room.
But over time, as medical professionals provide quality treatment, an injury case evolves from the acute trauma phase, into the medical plateau phase. In the medical plateau phase, all injuries are identified and all injuries are relatively stable.
Maximum medical improvement, or MMI for short, is an insurance term that insurance adjusters use. It is not a term favored at Burman Law, because MMI takes too long to reach in most cases. Many injury lawyers wait for maximum medical improvement rather than medical plateau.
For many injured people, MMI means a full recovery with no restrictions. And so, what does the insurance adjuster say at MMI? The insurance adjuster says, “The claim is not worth much because the injured person has fully recovered.”
Burman Law, on the other hand, does not wait for MMI. Once medical plateau is reached, we finish gathering information and supporting documentation to establish:
- diagnostic codes
- medical bills for past charges
- prognosis (how the injury will progress over time)
- impairment (how the injury will affect physical function)
- lost earning capacity (how the injury will affect future income)
- future medical expenses (how much future medical services will cost over time)
After gathering the above information and documentation, a settlement demand letter is prepared for the case and all documentation is attached to this demand. A settlement demand letter outlines the claim for the adjuster in charge. The settlement demand letter sets forth, in writing, the legal basis for the claim, the medical evidence of injury, and proof of damages resulting from the injury while the injury is still “fresh.”
No. 6: NOT CALCULATING THE RANGE OF CLAIM VALUE
Many injury lawyers have no objective way to determine case value, relying only on experience, or the Jury Verdict Reporter showing jury verdicts for the state where the injury occurred. But how do jury verdicts and experience provide an objective method for valuing every type of injury claim for every type of injured person?
Burman Law’s methodology for determining case value relies on specialized software from a third party vendor to provide an objective range of values for a particular case. Thus, there is no guessing when the insurance company has offered full and fair compensation. Burman Law advises each client when the offer is “within the range of reasonable outcomes.” Further, we prepare our clients to say “no” when the insurance company offer is not full and fair based on the facts of each particular case and the range of reasonable outcomes.
No. 7: NOT EDUCATING THE INSURANCE ADJUSTER
Educating the insurance adjuster is the most crucial part of settling a personal injury claim. Educating the adjuster requires:
- Knowing what the adjuster knows
- Making sure the adjuster understands what the adjuster knows
- Ensuring the adjuster has properly evaluated the claim
- Identifying “new” information for the adjuster to consider
Many lawyers try to educate an insurance adjuster the same way they educate another lawyer, with legal arguments and facts. This will not result in the highest and best settlement because an insurance adjuster does not think like a lawyer. An insurance adjuster has a completely different perspective based on the rules set by the insurance company that hires the insurance adjuster.
Mike Burman is trained to think like an insurance adjuster, with settlement methods tested over 25+ years. Mike follows best practices taught by a former insurance company executive with years of experience in adjusting claims. Mike Burman is trained to understand how insurance adjusters evaluate cases by applying sophisticated computer programs that run algorithms based on “multipliers” and “value drivers.”
An insurance adjuster is never going to explain how to get the highest and best value for a case. Most adjusters handle between 500 to 700 claims at any one time. An insurance adjuster will rarely take the time to go out and look for all the evidence that supports a case. And so, honestly educating the adjuster, with supporting documentation, makes a huge difference in the outcome of a case.